Effective Date: 1 November 2026 · Version 1.0 — Last Updated: 2026-11-01
This Privacy Policy explains how World of Penguins collects, uses and protects personal information when you use penguinsau.org (the "Service"). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
1. Data Controller — Who We Are
The entity responsible for your personal information (the data controller) is World of Penguins, 11 Mater St, Collingwood VIC 3066, Australia. For any privacy matter, contact [email protected].
2. Categories of Data We Collect
We collect only what we need to run the Service:
- Information you provide — your name, email address and message content if you contact us.
- Technical data — IP address, browser type, device information and pages visited, collected automatically through cookies and server logs.
- Approximate location — a general region derived from your IP address, not precise geolocation.
We do not collect payment information, and we do not knowingly collect sensitive information.
3. Purposes of Processing & Legal Basis
We use personal information to respond to your enquiries, to operate, secure and improve the Service, and to understand how the Service is used. Our lawful bases are your consent (for non-essential cookies), our legitimate interests in running and improving the Service, and compliance with legal obligations.
4. Third-Party Sharing & Disclosure
We do not sell your personal information. We share it only with service providers who help us operate the Service, and only as needed:
- Hosting and content delivery providers that serve the website;
- Analytics providers that help us measure site usage in aggregate;
- Legal and safety — where required by law or to protect our rights.
The cookies behind this sharing are listed in our Cookie Policy.
5. International Data Transfers
Some of our providers may store or process data outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is handled consistently with the APPs and this Policy.
6. Retention Periods
We keep enquiry emails for up to 24 months after our last correspondence. Server logs are retained for up to 12 months. Analytics data is retained in aggregate for up to 26 months. When information is no longer needed, we delete or de-identify it.
7. Your Privacy Rights — Access & Correction
Under the Privacy Act 1988 and the Australian Privacy Principles you have the right to access the personal information we hold about you (APP 12) and the right to correction of that information if it is inaccurate, out of date or incomplete (APP 13). You may also withdraw consent to non-essential cookies at any time. To exercise these rights, email [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Children's Data
The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13 (consistent with COPPA and our general safeguards for minors). If you believe a child has provided us personal information, contact us and we will delete it.
9. Security Measures
We use reasonable technical and organisational security measures to protect your personal information, including encryption in transit (HTTPS), access controls and limited data retention. We protect and safeguard the data we hold, though no method of transmission over the internet is completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted here with a new "Last Updated" date. Significant changes will be made clear on this page.
11. Contact
For any privacy question or request, contact [email protected] or write to World of Penguins, 11 Mater St, Collingwood VIC 3066, Australia. See also our Terms of Use and Cookie Policy.